Refund & Cancellation Policy
Governed by Paddle.com (Merchant of Record)
1. 14-Day Satisfaction Policy
We want every student to be completely satisfied with their amateur radio educational experience. Because all digital orders on S21AMF Academy are processed through our Merchant of Record, Paddle.com, all eligible course purchases are covered by Paddle's buyer protection standards.
2. How to Request a Refund
You can request a refund or review your past billing invoices using any of the following direct methods:
Visit the official self-service Paddle portal using your purchase email to manage invoices and request cancellations.
Open Paddle Customer Portal →Email our academic team with your transaction ID or purchase email. We will process your request through Paddle within 24-48 business hours.
Email Support: info@s21amf.com →3. Processing & Reimbursement Timeline
Once approved by Paddle, refunds are credited back to the original payment method (Credit Card, Debit Card, PayPal, Apple Pay, Google Pay). Depending on your bank's processing cycle, funds typically appear on your statement within 3 to 10 business days.
4. Course Access Upon Refund
Upon the issuance of a full refund, digital access to the specific course curriculum and capstone certification testing will be deactivated for that student account.